Integrate AiNisa AI-powered chatbot into your WordPress website for automated customer support, sales and engagement.
Ainisa AI Chatbot brings the power of AI-driven customer support and sales to your WordPress website. This plugin seamlessly integrates the AiNisa chatbot widget, enabling you to provide 24/7 automated assistance to your visitors.
Key Features
- Easy Integration – Simple setup with just Integration UUID and API Key
- AI-Powered Conversations – Leverage advanced AI to handle customer inquiries
- Personalized Experience – Optional user data collection for logged-in WordPress users
- Secure – HMAC SHA-256 authentication for user data protection
- Customizable Widget – Configurable button colors, position, and margins
- Multi-language Support – Built-in language support
- No Coding Required – User-friendly admin interface
How It Works
- Register for a free account at AiNisa.com
- Create your AI assistant and configure it
- Go to ainisa.com/business/integrations and create a new website integration
- Click the … button on the right of your integration, then click Get Widget Code
- In the opened page, find the WordPress section
- Install this plugin and follow the instructions shown
- Copy Integration UUID and API Key from the widget code page
- Paste them into AiNisa Chatbot > Settings in your WordPress admin
- Click Save – the chatbot widget automatically appears on your website
Requirements
- HTTPS Required – Your WordPress site must use HTTPS (SSL certificate) for the chatbot to function properly
- AiNisa account (free to create at ainisa.com)
- WordPress 6.0 or higher
- PHP 7.4 or higher
Optional Features
User Data Collection – Enable personalized chat experiences by providing your Secret Key. When enabled, the plugin automatically collects:
* User ID
* First and Last Name
* Email Address
This data is securely transmitted to AiNisa for personalized responses and conversation context.
Links
External Services
This plugin relies on the AiNisa chatbot service to provide AI-powered customer support and engagement on your website.
What is the AiNisa service?
AiNisa is a third-party AI chatbot platform that provides automated customer support, sales assistance, and visitor engagement through an AI-powered chat widget. The service is necessary for the core functionality of this plugin.
When does this plugin connect to AiNisa?
The plugin connects to AiNisa’s external service (chatbot.ainisa.com) in the following situations:
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On every page load (frontend): The plugin loads the chatbot widget script (https://chatbot.ainisa.com/widget.js) and displays the chat widget iframe on all pages of your website.
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During chat interactions: When visitors interact with the chatbot, their messages and conversation data are transmitted to AiNisa’s servers for processing and AI response generation.
What data is transmitted?
Data sent for all visitors:
* Page URL where the chat is initiated
* Conversation messages and chat interactions
* Browser and device information (automatically collected by the widget, examples: cookie, browser type, version etc. ) – to securely manage privacy of chats and messages per visitor
Additional data for logged-in WordPress users (optional – only if Secret Key is configured):
* User ID (WordPress user ID)
* First Name
* Last Name
* Email Address
* User Hash (HMAC SHA-256 authentication token)
This optional user data enables personalized chat experiences and allows the AI to provide context-aware responses based on user information.
Browser Permissions
The chatbot widget requests the following browser permissions to enable advanced features:
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Microphone access: Used only when a visitor actively chooses to record and send audio messages. The microphone is never accessed without explicit visitor action and browser permission. Audio recording only works when the visitor clicks the record button and explicitly allows their browser to access the microphone.
-
Clipboard write: Allows visitors to copy and paste text into the chat message field when needed. This permission enables the standard copy/paste functionality within the chat interface for visitor convenience.
These permissions are requested by the chat widget but require explicit visitor consent through browser permission prompts. No audio or clipboard data is accessed without visitor action and browser approval.
Service Provider Information
This service is provided by AiNisa:
* Service Website: https://ainisa.com
* Terms of Use: https://ainisa.com/en/page/12-terms-and-conditions.html
* Privacy Policy: https://ainisa.com/en/page/15-privacy-policy.html
* Documentation: https://docs.ainisa.com
Your Responsibilities
By using this plugin, you are responsible for:
* Ensuring your use of the AiNisa service complies with applicable laws and regulations
* Obtaining necessary user consent for data collection and transmission where required
* Reviewing and accepting AiNisa’s Terms of Use and Privacy Policy
* Informing your users about the use of this third-party service in your own privacy policy
Privacy Policy
This plugin connects to the AiNisa service (https://chatbot.ainisa.com) to display the chatbot widget on your website.
When the Secret Key is configured, the following user data is transmitted to AiNisa for logged-in users:
* User ID
* First Name
* Last Name
* Email Address
* User Hash (HMAC SHA-256 of User ID)
This data is used to provide personalized chat experiences and is subject to AiNisa’s Privacy Policy.
No data is collected or transmitted if the Secret Key is not configured.
