askVela – Live Chat & AI Support WordPress Plugin

Name: askVela – Live Chat & AI Support
Availability: InStock
Rating: 5 (1 reviews)
Author: askvela

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This plugin has no records in the Wordfence Intelligence vulnerability database.

About askVela – Live Chat & AI Support

AI live chat, chatbot & customer support for WooCommerce. Answers product & order questions, recommends products and captures leads 24/7.

askVela is an AI-powered live chat and customer support service for online shops. This plugin embeds the askVela chat widget on your WordPress or WooCommerce site and – on WooCommerce – exposes a secure, signed endpoint so the askVela assistant can answer questions about a customer’s orders.

You need an askVela account (workspace), which you can create at https://askvela.pro. The easiest setup is one-click connect: under the askVela menu click “Connect with askVela”, confirm in your askVela account, and the Widget Key (and, for WooCommerce, the order lookup) are configured automatically. You can also enter the Widget Key manually.

What you get

AI & live chat widget on all pages (including WooCommerce product, cart and checkout pages).
Order lookup for WooCommerce (built in): the plugin publishes a secure REST endpoint that the askVela assistant can call (HMAC-SHA256 signed) to retrieve a customer’s orders and basic customer details by email. No coding required.
Privacy by design: the lookup endpoint only answers requests that carry a valid signature created with your shared secret. Without the secret, no data is returned.
HPOS compatible: orders are read through the official WooCommerce CRUD API, so it works with both the classic and the High-Performance Order Storage.

How the order lookup works

The plugin generates a secret automatically and shows you a Lookup URL and a Secret under the askVela menu.
You paste both values into your askVela dashboard (Settings “Lookup URL of your shop” and “Signature secret”).
When a known customer asks about an order, askVela calls your Lookup URL with the customer’s email and the signature. The plugin verifies the signature and returns the matching orders.

Full guide: https://askvela.pro/wordpress

External services

This plugin connects to askVela, a third-party SaaS service operated by askVela, to provide the chat widget and (optionally) the order lookup. By installing and configuring this plugin you choose to use that service.

askVela widget loader (frontend). When you set a Widget Key, the plugin loads the widget script from https://askvela.pro/widget.js on your site’s frontend. Through the widget, chat messages, the current page URL, and any name/email a visitor enters are sent to askVela so the assistant can respond. The Widget Key (which identifies your workspace) is included.
Order lookup (WooCommerce, optional). When the order lookup is enabled, askVela may call the plugin’s endpoint /wp-json/askvela/v1/lookup with a customer email and an HMAC signature. In the response, the plugin sends order and customer data to askVela: order number, status, total, date, order URL, amount, currency, an optional payment reference, and basic customer details (name, number of orders, customer since, total spent). This only happens for requests carrying a valid signature, and only when you have enabled the lookup and entered the URL + secret in askVela.
Product sync (WooCommerce, optional). When a product sync is enabled, askVela may call the plugin’s endpoint /wp-json/askvela/v1/products with an HMAC signature. In the response, the plugin sends your product catalog to askVela: name, description, attributes, price, currency, image URL, product URL, category and stock status. This only happens for requests carrying a valid signature.
One-click connect (optional). If you use the “Connect with askVela” button, you are sent to askVela to confirm while logged in. After you confirm, the plugin exchanges a one-time code with https://askvela.pro/api/wp/connect, sending your site’s lookup URL, product-sync URL and secret (so askVela can be configured automatically) and receiving your Widget Key. This only runs when you click connect.

No data is sent to askVela until you enter a Widget Key (widget), configure the lookup/product sync (order/product data), or use one-click connect.

Service & terms: https://askvela.pro/impressum
Privacy policy: https://askvela.pro/datenschutz

Frequently Asked Questions

Do I need an askVela account?

Yes. askVela is a hosted service; this plugin is the WordPress client for it. You can create a workspace at https://askvela.pro.

Does it work with WooCommerce?

Yes. The widget runs on all WooCommerce pages automatically. The plugin additionally provides a secure order lookup so the assistant can answer order questions.

Is the order data secure?

The lookup endpoint only returns data for requests signed with your shared secret (HMAC-SHA256, verified in constant time). Requests without a valid signature are rejected. You can disable the lookup at any time with a single checkbox.

The widget does not show up. What can I do?

Make sure the Widget Key is entered correctly (no spaces) and clear any caching/optimization plugin’s cache. In very rare cases a theme does not call wp_footer, or a browser ad blocker hides the widget.

How do I change the widget’s colour or greeting?

In your askVela dashboard under Settings Widget. The plugin only embeds the widget; appearance is managed in askVela.

Ratings & Reviews

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Changelog

1.9.0

Fixed: subscription renewals are no longer treated as new purchases. Recurring WooCommerce Subscriptions payments are now marked as renewals, so askVela stops repeating the purchase note, the reorder reminder and the follow-up email on every billing run. The first order of a subscription still counts as a normal purchase.

1.8.0

New: signed-in customer sync. When a logged-in WordPress/WooCommerce user opens the chat, their user ID and profile details (name, order count, customer since, total spent) are securely passed to askVela, so agents instantly see who they are instead of “anonymous customer”.
New: custom fields. Add your own fields (for example a support code) via the askvela_widget_custom_fields filter; they appear in the agent’s contact panel and can power one-click agent links straight to the customer’s profile in your WordPress backend.

1.7.0

Improved: chat-influenced revenue attribution. The visitor ID is now carried into the order at checkout, so purchases can be linked to the chat that assisted them — even for anonymous shoppers.

1.6.0

Improved: purchase tracking. Your recent order history is now included automatically and securely, so revenue statistics and re-order suggestions in askVela are complete from day one – no setup required.
Improved: every order is reported exactly once and de-duplicated, so nothing is ever counted twice.

1.5.0

New: automatic purchase tracking. Paid WooCommerce orders are securely reported to askVela (HMAC-signed) so the assistant can measure revenue, average order value and trigger re-order reminders – no manual webhook setup required.
New: automatic bundle coupons. When you create a product bundle in askVela, the matching WooCommerce coupon is created/updated for you and only applies when all bundle products are in the cart.

1.4.3

Internationalization: all interface strings now use English source text and the plugin is fully translation-ready (.pot template included). Bundled German, French and Spanish translations; other languages can be contributed via translate.wordpress.org.

1.4.2

Compliance: passed Plugin Check cleanly – set an explicit version on the enqueued widget script and annotated the display-only admin notice flags.

1.4.1

Compliance: admin page CSS and JavaScript are now properly enqueued from files (wp_enqueue_style/script + wp_localize_script) instead of inline tags.

1.4.0

New: askVela now has its own top-level admin menu (with icon) instead of living under Settings.
Improved: redesigned, cleaner settings screen.

1.3.0

New: built-in WooCommerce product sync (secure HMAC endpoint). One-click connect now also configures the product sync, so the assistant can advise on your full catalog.

1.2.1

Fix: one-click connect could fail with “missing” – the PKCE verifier is now stored reliably (separate option, no longer dropped by the settings sanitizer).

1.2.0

New: one-click “Connect with askVela” – securely links your account (PKCE), auto-fills the Widget Key and configures the WooCommerce order lookup. No copy-paste.

1.1.0

New: built-in secure order lookup for WooCommerce (HMAC-signed REST endpoint, HPOS compatible).
New: settings section showing the Lookup URL and auto-generated secret.