Manage customers, devices, support requests, interventions, service packages and annual contracts directly in WordPress.
GPSoftwareServices Support Manager is a distinctive support-management workspace for IT service companies, maintenance providers and independent technicians.
Main features include:
- Customer and device management.
- Technical interventions and work history.
- Support requests and customer-facing comments.
- Assistance packages with limited or unlimited interventions.
- Annual service contracts and contract value reporting.
- Customer portal with devices, contracts, requests and intervention history.
- Deadlines, calendar, economic reports and CSV exports.
- Multi-company data separation.
- Locally generated device QR codes, without sending device URLs or tokens to third parties.
The plugin stores its data in dedicated WordPress database tables. Deactivating the plugin never removes data. Administrators may explicitly enable data removal from the plugin settings before uninstalling it.
Privacy
GPSoftwareServices Support Manager does not track administrators, customers or site visitors. It does not send usage analytics, device URLs, QR tokens or customer data to GP Software Services or to third-party services.
Device QR codes are generated locally in the browser using a bundled MIT-licensed QR encoder. No remote QR service is contacted.
External services
This plugin does not require or contact any external service during normal operation.
Development
The complete source code for this plugin is publicly available at:
https://github.com/GPSoftwareServices/gpsoftwareservices-support-manager
The human-readable JavaScript source is available under:
assets/src/admin-v2.source.js
No build step is required.
